Samsung focus on premium customer service

4 customer care centers, senior Samsung has simultaneously opens in Hanoi, Danang and Ho Chi Minh City.

Customer care center in the building of Samsung PVI, Cau Giay district, Hanoi.

The four new centers are located in prime location, spacious ground area with many facilities equipment. The space is designed spacious and modern with many service areas, utility. It offers other useful services such as a smart care, entertainment, parks experience a new high-tech equipment, the friendly advice, product training area, the comfortable life experience , relax, play area for babies ...

Reception area services at the customer service center in District 7, HCMC

He Seorl Kwoang Joe, Customer Service Director of Samsung Vina, said this model was developed under the new concept, the services must ensure four levels in order from the bottom up in the pyramid model . The first level is done quickly, efficiently, taking care of regular maintenance services. The second level is to create high-end space, modern and interesting. The third level is elevated to the level of service quality and bring high-end experience, innovations for customers. The last level is to continue to open up and explore new possibilities.

The center will provide warranty services to many products, sectors, is Samsung care called "one-stop" (one-stop service). In addition to regular services, there are premium services package as special care for phones S5, Note 3, intelligent care for intelligent television, install, repair the product at home. Percentage phone successfully repaired its under 60 minutes reaching almost absolute.

Infant playground at the customer service center in Danang.

"We are creating a shift in customer perceptions of warranty services and help customers no longer feel 'bored' to the service center," he Seorl Kwoang Joe shared.

Samsung started the construction of the customer care centers in Vietnam senior in 2012. Currently the company developed 11 centers in the provinces, major cities such as Hanoi, Ho Chi Minh City, Da Nang, Hai Phong and Can Tho.